Support
Most things are answered here. If yours is not, write to us.
I lost connection during a match
Your seat is held for sixty seconds and the game reconnects on its own. Refreshing the page or closing the tab is safe — reopen the lobby and a Rejoin match banner takes you back to your seat with your hand, the score and the clock intact.
The clock keeps running while you are away, so a disconnect is not a way to think for free. If the sixty seconds elapse, the seat forfeits.
Can I play against people on the app?
Yes. Web, iPhone and Android are three clients of the same game. Matchmaking, tables, tournaments and clubs are shared. A web player can join a room created on a phone and the other way round.
Why did my rating not change?
Only ranked matches move a rating. Private tables, club tables and practice against bots are unrated by design — the schema will not allow a room to be registered as rated.
Before ten rated matches your rating is provisional and you do not appear on the ladder.
Somebody is behaving badly
Open their profile and use Report or block. Blocking takes effect immediately and works in both directions: you will never be seated with a blocked player again. Reports are read by a person.
How do I know the deal is fair?
Before any card is visible, the server publishes a SHA-256 commitment to each hand’s shuffle seed. At the end of the match it publishes the seeds, and you can see them on the match detail screen. Given a seed and the published algorithm, anybody can reproduce the deal and confirm it was fixed in advance.
I want to close my account
Settings → Delete account. Your profile is anonymised and removed from every social surface immediately. See privacy for what happens to your match history.
Still stuck
Write to support@play28.app with your username and what happened. If it is about a specific match, the match link helps.